Shipping & Returns

Mobile Coverz has a very simple shipping and returns policy

Please take note, ALL our Items are shipped from QLD, Either from one of our store or our warehouse. Please take care with other sites as I have noticed that a LOT have Drop Shipping and the sneaky buggers list the item as “Available” but in fine print have shipping may be 1-3 weeks as it is coming from Hong Kong.- this does NOT keep Aussies in a job.

Shipping

• If the order is under $20, Shipping is $6 (Shipping is added on top e.g.; purchase is $18 + shipping of $6 total is $24)
• If the order is over $20 – Shipping is FREE!!!

Currently we only ship to Australia

Returns
There is NO “Restocking Fee” as others usually charge
Return postage is paid by the customer (unless faulty or an arrangement has been made see below)
All returns (unless a faulty item) will incur a deduction of $6 to cover postage to any credit or refund
Returns in retail packaging are to be returned with the retail packaging they came with in perfect condition. Change of mind or wrong product to be in original packaging and unopened

If you buy an item and it is faulty or not as described we will refund or exchange your Item FULLY including postage.
If you buy an item and you change your mind we will credit you (less postage costs, charged at $6 for all orders)
If you buy an item and it doesn’t fit your phone (you bought the wrong model) we will credit you (less postage costs, charged at $6 for all orders)
If you buy an item and don’t want to pay the return postage costs for a change of mind or wrong selection, you can contact us and an arrangement can be made to drop it off to one of our stores
If you buy an item and break it by some means not normally covered under manufacturers warranty or if it is a hard case that cracks once you drop it or if it damage YOU have caused- We cannot help you

Please note colours may differ very slightly to pictures, care is taken while taking pictures but sometimes it is hard to get the correct lighting to show the exact shade of the colour. We try and provide an exact representation of colours for your selection